FAQ

Questions and Answers

Q. Are your motorhomes fully insured? Does this cover my personal belongings?

A. All our motorhomes are covered by comprehensive motoring insurance covering the UK only. It does not cover your personal items and we would strongly recommend you consider personal travel insurance to protect yourself fully against loss or damage to your own belongings.

Our insurance policies do have an insurance excess in the event of a claim and all clients will be responsible for the first £1000.00. This is partly covered by the damage deposit as detailed below

Q. What is the damage deposit?

A. The damage deposit, sometimes called a security deposit, is the sum you deposit with us over and above the hire charge. For our motorhome it is £500 when traveling in the UK. This sum acts as part payment towards the insurance excess during your hire.

This deposit is fully returnable provided the vehicle is returned clean, undamaged and on time. In the event of damage to the vehicle or an insurance claim from a third party, the cost of the damage/claim will be deducted from this deposit before it is refunded to you. For accidental damage this sum is your maximum liability and any additional costs will be covered by us or our insurance company.

The damage deposit is fully refundable within ten working days of the end of the hire.

Q. I want to travel to Europe. Is this allowed and are there extra costs?

A. No you can only use the motorhome for travel in the UK.

Q. What day of the week can I collect my hire vehicle?

A. Our aim is to be quite flexible in order to benefit our customers, however if you are hiring for a minimum hire of 4 days but don’t actually want to collect it until day 2 this is acceptable but you would still be charged the minimum hire fee. The motorhome must be returned no later than 12pm midday on the return day. This is so the motorhome can be cleaned and prepared ready for the next customer. At quieter times of the year, this return may be more flexible.

Q. Do you have minimum hire periods or charges?

Yes, 3 nights (4 days)

Q. What are your usual collection and drop-off times for hire vehicles? What happens if I am late?

A. Our motorhome is usually ready for collection by 12pm but please just ask and we will do our best to arrange a time that is convenient for you. Vehicles are usually booked to be returned by 12pm (noon), as this then gives us the time to clean and prepare the vehicle for the next customer. You are welcome to return vehicles earlier than planned if you wish to do so but we regret we are not able to offer a refund for unused days . Please note you must allow for at least one hour to handover the vehicle on collection and approximately 30 minutes when you return it. Please also be mindful that if you are later than your planned returned time your insurance may have expired!

We appreciate that accidents can happen and unforeseen situations can make you late, but please allow plenty of time to return your hire vehicle, returning the vehicle late could cause problems for the next customer. We do not have penalties which we charge by the hour for late vehicles like some hire companies, but we do reserve the right to levy fair additional charges, especially if we have to compensate the next hirer for missing a ferry for example!

Q. Can I store my bags, bikes safely?

A. Our motorhome has plenty of storage both internally which is large enough to store bags, cases, toys and an external rack for 2 bicycles.

Q. Do your motorhomes have seatbelts? Can I use my own child seat?

A. Our 6 berth motorhome has 6 seat belts, which include 4 diagonal seat belts and 2 lap belts on the rear facing seats.

The 4 berth has 2 forward facing diagonal seat belts in the rear in addition to the two in the cab.

Most child seats will usually fit on these seats.

 

Q. Are pets allowed in your motorhomes?

A. Pets are not allowed in the motorhome.

Q. Are there any age restrictions when hiring your motorhomes?

A. All drivers must be from 25 years to 75 years of age during the hire period.

Q. Do I need a special licence to hire a motorhome?

Due to the size and weight of the 6 berth motorhome there are some restrictions on who can drive it, the 4 berth can be driven by most but we would always recommend checking with us BEFORE you make a booking.

For more details on UK licences, please visit the website of the Driver and Vehicle Licensing Agency (DVLA) at www.dvla.gov.uk.

International licence holders

Provided you meet our usual eligibility criteria then a full international licence is usually acceptable, although we do recommend that you check with us and your licence issuer.

UK full licence holders obtained before 01 January 1997

Provided you meet our usual eligibility criteria (see our Terms & Conditions of Hire) then your full UK licence with the usual entitlement of categories B and C1 will enable you to drive our 6 berth motorhome.

UK full licence holders obtained since 01 January 1997

Provided you meet our usual eligibility criteria (see our Terms & Conditions of Hire) then your full UK licence with the usual entitlement of category B allows you to drive upto 3.5T vehicles, you may therefore not be eligle to drive our motorhome as it weight exceeds 3.5T and you refer to the DVLA for more details.

For more details on UK licences, please visit the website of the Driver and Vehicle Licensing Agency (DVLA) at www.dvla.gov.uk or contact us

Q. Does your motorhome run on petrol or diesel fuel ?

A. Our motorhome runs on diesel fuel. On collection, the vehicle will have some fuel in to get you away and it is the responsibility of the hirer to make sure that the fuel tank is at the same level on return.

Q. Can I have more than one driver for the motorhome. Is there an additional cost for this?

A. Provided that all drivers meet our usual eligibility criteria (as per our Terms & Conditions of Hire) and we can inspect original driving licenses on collection of the vehicle we have no objection to there being another driver named on the insurance policy. However, there will be an extra charge for an additional driver. Please refer to the website for details.

Q. Can I leave my car with you during my motorhome hire. Is there a charge for this?

A. Please be aware that we need to retain the keys to any vehicles left with us so we can move your vehicle in and out of storage daily, this is because we are a fully operational vehicle repairs and maintenance garage and your car will be pulled into the locked & alarmed garage at the close of business each day.

All vehicles are left at owners risk and we can accept no responsibility for any damage or loss unless caused by the negligence of our employees. In your presence we will complete a comprehensive damage checklist, making written notes and photographs on your arrival and again when you depart.

 

Q. What happens if I have to cancel my hire?

A. All cancellations must first be rang into the office and then be put in writing via e-mail. If you cancel your hire then we shall endeavour to re-let the vehicle to another client and you will only be charged a £30+vat admin fee. If your hire is cancelled less than 6 weeks before your hire date and we are unable to re-hire you will lose your deposit in full.